Customer Satisfaction & Continuous Improvement/Quality

• Continuous Improvement/Quality

Customer Satisfaction

Customer Satisfaction assessments play a critical role in our measuring whether Team NCI is achieving ITES-2S contract-level objectives and similar customer satisfaction assessments are used at the TO level

NCI’s business model closely aligns our team and services to support our customer’s missions. We apply our Continuous Improvement Assessment Methodology to measure our task order performance, alignment with the customer’s mission, and achievement of the ITES-2s objectives at all phases of the customer’s task order life cycle.

An extremely important aspect of our Continuous Improvement Assessment Methodology is our emphasis on customer satisfaction. What matters most is whether or not customers are satisfied with the IT support we have provided to help them reach their mission.

NCI establishes appropriate Government performance evaluators who periodically (usually every 6 months) respond to a performance assessment query. The query will be sent, completed, and returned electronically.

• Customer Satisfaction Questionnaire
  

  Instructions: Please save completed form to your desktop (or folder), and submit the completed form (send as attachment via email) with your input to the NCI ITES-2s PMO email: ites2spmo@nciinc.com.

• Evaluation of Contractor's Performance Survey
  

  Instructions: Please submit completed form to MONM-EISPDASCPITES-2S@conus.army.mil or fax to 732 532-5185 (ATTN: ITES-2S Product Leader).

Results of the performance rating will be used by NCI to address quality of service provided relative to the ITES-2S SOO and to assess areas where improvements can be initiated.