Contractual Management

• Establish and maintain contract methodologies and operations that are flexible facilitate change, and allow for continuity of user support over the life of the contract.
• Continuously improve task order competition throughout the life of the contract.
• Increase use of subcontractors and teaming partners to bring expert talent and ingenuity to the varied work under ITES-2S and effectively utilize small businesses to assure achievement of mandatory subcontracting goals.

Support and Partner Partnership

• Promote the contract to Army, DoD, and other federal agencies to increase potential customers' awareness of available services, solutions, and the benefits of this contract.
• Support and partner with CHESS on the Army's data and reporting requirements through electronic interface.
• Promote the benefits of performance-based contracting by educating the Army users.
• Continuously seek ways to increase customer satisfaction through delivery of superior IT services.
• Support and partner with CHESS hardware and software contract holders as a preferred source of supply.

Business Processes

• Provide compliant, state-of-the market, sustainable, supportable, and interoperable IT service solutions worldwide.
• Identify and implement best commercial practices, new technologies and streamlined approaches that afford the Army and other customers' information technology and telecommunications structure the ability to improve their performance and IT business processes (e.g. offering tolls, techniques, and practices for migration to enterprise resource planning, implementation of enterprise directory services).
• Assure affordable, best value, best pricing solutions.